Table of Contents

  1. Why Does CoinPort Restrict Users from Certain Countries?
  2. Which Countries Are Restricted?
  3. How Does CoinPort Detect & Block Users from Sanctioned Countries?
  4. What Happens If I Try to Sign Up from a Restricted Country?
  5. Can I Use a VPN to Bypass Geo-Blocking?
  6. What If I’m Traveling to a Restricted Country?
  7. How Does CoinPort Comply with International Sanctions?
  8. What Should I Do If I’m Wrongly Blocked?
  9. Where Can I Find More Information on Sanctions?

1. Why Does CoinPort Restrict Users from Certain Countries?

CoinPort is a regulated Australian cryptocurrency exchange and must comply with:

  • Australian sanctions laws (DFAT regulations)
  • International sanctions (UN, US OFAC, EU, FATF)
  • Anti-Money Laundering (AML) & Counter-Terrorism Financing (CTF) rules

We cannot onboard customers from high-risk or embargoed jurisdictions to prevent illegal financial activities.

2. Which Countries Are Restricted?

CoinPort blocks access & registrations from the following countries:

🇺🇳 UN & OFAC Sanctioned Countries

  • North Korea (DPRK)
  • Iran
  • Syria
  • Cuba
  • Crimea (Ukraine-Russia disputed region)

🇦🇺 Australian DFAT Sanctioned Countries

  • Russia (certain sectors)
  • Belarus (certain entities)
  • Myanmar (Burma)
  • Sudan
  • Venezuela (certain government-related accounts)

⚠️ High-Risk Jurisdictions (FATF Grey List)

  • Pakistan
  • Albania
  • Yemen
  • Barbados
  • Cayman Islands

(List updated as of June 2024. Check DFAT Sanctions List for latest updates.)

3. How Does CoinPort Detect & Block Users from Sanctioned Countries?

We use multi-layered geo-blocking to enforce compliance:

🔹 IP Address Detection

  • Automatically blocks VPNs & proxies.
  • Cross-checks with IP geolocation databases.

🔹 Document Verification (KYC via KYCAid)

  • Rejects IDs/passports from sanctioned nations.
  • Flags politically exposed persons (PEPs).

🔹 Payment Restrictions

  • Blocks bank transfers & crypto deposits from blacklisted regions.

🔹 Ongoing Monitoring

  • Regular audits for suspicious account activity.

4. What Happens If I Try to Sign Up from a Restricted Country?

  • Registration blocked: You’ll see:

    “Sorry, CoinPort is unavailable in your region due to regulatory restrictions.”

  • Existing accounts: If later flagged, access is suspended pending review.

5. Can I Use a VPN to Bypass Geo-Blocking?

❌ No—this violates our Terms of Service.

  • We actively detect & ban VPN users.
  • If caught, your account may be permanently frozen.

6. What If I’m Traveling to a Restricted Country?

  • Temporary travel? Notify support beforehand with:
    • Proof of residency (e.g., Australian driver’s license).
    • Travel dates & destination.
  • Long-term relocation? You may need to close your account.

7. How Does CoinPort Comply with International Sanctions?

  • Regularly updates sanctions lists.
  • Trains staff on AML/CTF compliance.
  • Cooperates with regulators (AUSTRAC, FATF).

8. What Should I Do If I’m Wrongly Blocked?

  1. Contact support with:
    • Proof of residency (e.g., utility bill).
    • Explanation of the issue.
  2. Appeal process takes 3–5 business days.

9. Where Can I Find More Information on Sanctions?

Need Help?

  • Freddie AI Chat Bot: Ask “Why is my country blocked?”
  • CoinPort Compliance Team: [email protected]
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This FAQ ensures transparency about CoinPort’s sanctions compliance, helping users understand restrictions while preventing fraudulent access. Adjust country lists as needed per latest regulations.