Table of Contents

  1. What is KYC & Why Does CoinPort Require It?
  2. Step-by-Step Verification on CoinPort
  3. Documents You Can Use
  4. How the Technology Works
  5. Common Issues & Solutions
  6. How Long Does Verification Take?
  7. What If My Verification Is Rejected?
  8. Re-verification for Existing Customers
  9. Security & Privacy
  10. Getting Help

What is KYC & Why Does CoinPort Require It?

KYC (Know Your Customer) is a mandatory identity verification process required by Australian law (AUSTRAC regulations). CoinPort verifies identities using Didit, a specialist identity-verification service, through a secure in-browser flow.

🔹 Why KYC is Required: ✔ Prevent fraud & money laundering ✔ Comply with financial regulations ✔ Secure user accounts from unauthorised access

Step-by-Step Verification on CoinPort

1. Sign Up & Start Verification

  1. Create a CoinPort account (email + password).
  2. Go to “Verification” in your account dashboard and start the process — it opens right in your browser, no app required.

2. Scan Your ID Document

  • Point your camera at your photo ID. A phone camera in good light works best.
  • Avoid glare, shadows and cropped edges — all four corners of the document should be visible.

3. Live Selfie Check

  • You’ll be asked for a real-time selfie which is matched against your ID photo, with liveness detection to prevent photos-of-photos.
  • Good lighting, no filters, and remove anything obscuring your face (sunglasses, hats).

4. Wait for the Result

  • Most verifications complete in 5–30 minutes; you’ll be notified once approved.

Documents You Can Use

📌 Supported Documents:

  • Australian users:
    • Passport (preferred)
    • Driver’s Licence
  • International users:
    • Passport (required)

How the Technology Works

Verification uses AI-powered checks for speed and accuracy: 🔸 Document Authentication: detects tampering or forgery. 🔸 Facial Recognition: matches your selfie with your ID photo. 🔸 Liveness Detection: confirms a real person is present. 🔸 Watchlist Screening: checks against global sanctions lists, as the law requires.

Common Issues & Solutions

Issue Possible Cause Solution
“Blurry Document” Poor photo quality Retake in good lighting, hold steady, avoid glare
“Name Mismatch” Typo or nickname used Use the exact name shown on your ID
“Expired ID” Document out of date Renew your ID and try again
“Failed Selfie” Glasses/hat obstructing face Remove them and retry
“Camera Not Working” Browser permissions Allow camera access, or switch to your phone

How Long Does Verification Take?

  • 5–30 minutes – most cases (automated checks).
  • Up to 24 hours – if a manual review is needed.

What If My Verification Is Rejected?

  1. Check the reason provided in your dashboard or email.
  2. Fix the issue (better photo, current document, exact name).
  3. Try again from your dashboard.
  4. Contact support via chat or [email protected] if it still won’t pass.

Re-verification for Existing Customers

Customers who verified under our previous provider may be asked to complete a one-time re-verification through the current flow. It’s the same quick in-browser process, and only ever needs doing once.

Security & Privacy

🔒 How your data is protected:

  • Encrypted in transit and at rest.
  • Used only for verification and compliance — never sold or shared for marketing.
  • Retained as required by Australian AML/CTF law, then handled per our Privacy Policy.

✅ Never share your ID documents over email or social media — verification only ever happens inside the CoinPort flow.

Getting Help

  • Porter AI Chat Bot: ask “Why was my verification rejected?”
  • CoinPort Support: [email protected]

Final Tips for Smooth Approval

✔ Use a phone camera in good light. ✔ Match your account name to your ID exactly. ✔ Use a current, undamaged document. ✔ Check your spam folder for notifications.

🚀 Once verified, you have full access to CoinPort’s trading features!